Extended Queue Manager: New feature that allows you to access active agents’ conversations.Abandoned Chats: Lists unanswered messages on the various channels.Queue Agents Chat Statistics: Check statistics of specific agents in any queue for a specified date range.Queue chat performance: Identify the performance of queues for a specified date range to help you adjust agent scheduling and capacity.Updated live chatbox: A refreshed UI together with improvements in security and functionality.Please advise how do I accomplish this task. Basically, I need to add the logic to filter out emails that are sent by internal people and forwarded messages.
#Unreplied messages facebook code
Join our ShopeeUni Facebook Group Stay tuned for more updates. Hi I need help with filter all the unread emails in a search folder that is created using the VBA code below. Integration with CRM: The server automatically checks for a matching entry against personal/company contacts, CRM or Microsoft 365. Too many unread chat messages Look out for Shopees new chat filter that will help you sort out the chats that matter.This way, you will make sure all chats are being answered in a timely manner. With this new integration, users are enabled to manage multiple channels under one platform and set up queue-based/ group handing of chats for auto-assign messages. Easily distinguish between SMS, Live Chat and Facebook messages with an icon indicator. The web client allows you to compose messages to a contact or internal user group. Users are able to reply to their Facebook business messages and business text messages via the chat feature included in the 3CX web client and smartphone apps. Let’s look at some details: Facebook and SMS Integration Queue manager capabilities extended to monitor / whisper during live chat.New chat reporting including chat performance and abandoned chat reports.Have you ever wondered why some people ignore your Whatsapp, Facebook or any other messages I don t mean cases. Messages received via Facebook, SMS or Live Chat are linked to your CRM. So your messages have been read and ignored.Easy search and filtering of chat conversations.One central location for SMS, FB and Live Chat messages.
#Unreplied messages facebook update
Did you hear this? 3CX’s new update 7 Alpha now supports Facebook integration and SMS messaging! This version also comes with new improvements to 3CX Live Chat including:
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